Note: The job is a remote job and is open to candidates in USA. RollerUp specializes in providing innovative Point of Sale solutions tailored for car washing businesses. As a Customer Support Engineer, you'll serve as the first line of technical support, troubleshooting issues and partnering with Operations and Engineering to ensure customer satisfaction.
Responsibilities
- Triage, investigate, and resolve customer-reported technical issues
- Serve as the primary liaison between customers, operations, and engineering
- Troubleshoot hardware, networking, payment, and software issues across the RollerUp platform
- Support customer onboarding, site launches, and operational testing
- Perform configuration updates, review logs, and assist with migrations
- Create documentation and help improve support processes as the company scales
Skills
- Strong technical troubleshooting skills with experience diagnosing hardware, networking, or software issues
- Familiarity with Windows administration, log analysis, and technical system configurations
- Basic understanding of APIs, integrations, and data formats such as JSON
- Strong written and verbal communication skills with a customer-first mindset
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities
- Curiosity and willingness to learn new technologies in a fast-paced startup environment
- Experience supporting point-of-sale systems, field hardware, or operational technology environments
- Experience with payment processing systems or subscription-based software
- CompTIA A+, Network+, CCNA, or similar technical certifications
Company Overview