Note: The job is a remote job and is open to candidates in USA. Wildix is a global leader in Unified Communications & Collaboration as a Service (UCaaS) dedicated to redefining how businesses connect. The Customer Success Specialist will enhance partner experiences by providing outstanding support, managing relationships, and ensuring partner satisfaction and retention.
Responsibilities
- Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner
- Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed
- Build and maintain strong relationships with partners through regular communication and support
- Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth
- Identify and act on upsell and cross-sell opportunities aligned with partner needs
- Monitor account usage and performance to spot opportunities and address risks early
- Deliver training sessions and product overviews (WMP, SFPC) to support adoption and effective use
- Gather and share partner feedback to help improve products and services
- Support partner with administrative, logistical, and commercial assistance
- Keep partners informed about new products, updates, and promotions
- Work closely with PDMs and internal teams to align on account strategy and opportunities
- Contribute to team knowledge sharing and continuous improvement
- Maintain a professional, positive, and solution-focused approach at all times
Skills
- At least 3 years of previous experience with sales/customer support-related roles
- Excellent proficiency in Italian and good proficiency in English, both written and spoken
- You possess excellent communication skills, both verbal and written, with the versatility to communicate at all levels
- Strong presentation and negotiation skills for effective communication and collaboration
- You are a team player with a 'can-do' attitude and the ability to work with others to provide an excellent customer service and experience
- Commitment and self–motivation to work within deadlines with minimum supervision
- Proven experience with CRM software, such as Salesforce
- The ability to respond appropriately under pressure
- A positive attitude and the ability to build relationships with clients
Benefits
- Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired.
- Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success.
- Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.
- Our Benefits are country-specific, you can ask your recruiter for more information
Company Overview
Wildix is a multinational company that develops browser-based Unified Communications solutions and VoIP products. It was founded in 2005, and is headquartered in Tallinn, Harjumaa, EST, with a workforce of 201-500 employees. Its website is https://www.wildix.com/.