Note: The job is a remote job and is open to candidates in USA. Terex Corporation is a global leader in specialized equipment solutions, and they are seeking a Customer Success Specialist to build and maintain strong relationships with customers. This role focuses on customer onboarding, adoption, retention, and satisfaction, serving as a trusted advisor and primary point of contact.
Responsibilities
- Serve as the primary point of contact for assigned customers, fostering long-term relationships
- Guide customers through onboarding and implementation processes to ensure successful adoption
- Monitor customer usage and engagement, identifying opportunities to improve satisfaction and retention
- Proactively address customer concerns and resolve issues in a timely and professional manner
- Collaborate with sales, product, and support teams to advocate for customer needs and drive continuous improvement
- Conduct regular check-ins, business reviews, and product training sessions with customers
- Track key performance indicators (KPIs) related to customer health and success
- Identify opportunities for account growth, including renewals and upselling, and partner with the sales team as needed
- Maintain accurate records of customer interactions and activities in CRM systems
- Travel up to 25% may be required
Skills
- 2+ years of experience in customer success, account management, or a customer-facing role
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Problem-solving mindset with a proactive approach to customer needs
- Strong organizational and time management skills
- Customer-focused attitude with a passion for delivering exceptional service
- Bachelor's degree in business, communications, or a related field preferred
- Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools preferred
Benefits
- Competitive salaries
- Advancement opportunities
- Paid vacation
- 401(k)
- Medical
- Dental
- Vision
Company Overview