Note: The job is a remote job and is open to candidates in USA. Aegis Ventures partners with entrepreneurs and industry leaders to launch transformative companies in digital health and artificial intelligence. As a Customer Success Specialist, you will support health systems and providers through onboarding and training, fostering strong relationships to ensure customer satisfaction and success.
Responsibilities
- Support the client onboarding process, from leadership conversations, clinical workflow integration, to go-live support
- Deliver engaging, hands-on training to healthcare providers and clinical staff (in-person and virtually) and provide support for live customers
- Build strong, long-term relationships with clients; serve as their go-to resource for best practices, product usage, and troubleshooting. Monitor key success metrics and growth, maintaining high customer satisfaction
- Drive adoption and expansion opportunities by understanding each client’s unique needs and aligning them with our solutions
Skills
- Bachelor's or Associate's degree in a healthcare, life sciences, or technical field (e.g., Nursing, Optometry, Biomedical Engineering, Public Health), or equivalent clinical experience
- Understanding of healthcare environments and clinical workflows
- Familiarity with EHR systems and clinical data privacy standards (e.g., HIPAA)
- Excellent communication, presentation, and relationship-building skills
- Ability to manage multiple projects with strong attention to detail
- Medical assistants, ophthalmic technicians, and clinical support staff are strongly encouraged to apply
- Experience in customer success, clinical training, or account management, ideally within medical devices, ophthalmology, diabetes, or healthcare IT
- Strong preference for candidates with direct patient care experience
- Familiarity with ophthalmic imaging or diabetic retinopathy screening
- Prior experience in a clinical or fast-paced startup environment
Benefits
- Performance-based bonus
- Top-tier health, vision, dental, and commuter benefits.
- Generous monthly health and wellness reimbursement.
- Unparalleled exposure to new business building at the intersection of artificial intelligence and healthcare.
- The opportunity to help solve difficult problems and collaborate with world-class experts from healthcare provider networks, academia, and industry.
- A chance to work with a highly talented, close-knit team and world-leading mentors who can act as a support network and sounding board throughout your entrepreneurial journey.
Company Overview