Note: The job is a remote job and is open to candidates in USA. Schneider Electric is seeking a Customer Success Manager to partner with leading utilities to accelerate digital transformation and enhance operational success. The role involves managing high-touch customer accounts, ensuring successful onboarding, driving product adoption, and fostering long-term relationships to align with customer business goals.
Responsibilities
- Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement
- Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. Understand power maps and decision making process in customer organization
- Understands customer strategy and how DG solutions (SCADA, ADMS, DERMS, GIS) can help in reaching these goals
- Develop and implement customized onboarding plans tailored to individual customer needs
- Create and manage customer success plans that align with the customer’s business goals and desired outcomes
- Prepare both standard and custom documentation to support onboarding and ongoing engagement
- Lead weekly and daily communication touchpoints with customers to provide updates, resolve issues, and offer strategic advice
- Collaborate closely with the Operations team for seamless handoffs in last phase of project delivery
- Collaborate closely with the Sales team for seamless handoffs and cooperative customer management
- Organize quarterly business reviews (QBRs) and take part in annual SteerCo meetings to discuss performance, progress, and future goals
- Monitor customer health, proactively address challenges, and drive customer retention and growth through tailored engagement strategies
- Promote advocacy programs, webinars, and external presentations, positioning the customer as a success story for internal and external audiences
- Collaborate with product teams to provide input on the roadmap based on customer feedback and requirements
- Prepare and deliver quarterly business reviews (QBRs) for high-touch customers, focusing on performance metrics, business value, and strategic alignment
- Generate custom pricing proposals when necessary and assist in contract renewals
- Work intensively with Sales and Support teams to ensure a coordinated approach to customer management
- Drive internal and external success stories, including developing 3 internal and 1 external story per customer annually
- Engage customers in advocacy programs, helping them to present their success stories at user conferences and other industry events
- Lead webinars with product owners and advocates to showcase customer successes and product enhancements benefits to Customers
- Accelerate time to value by guiding customers through their maturity journey and upselling digital and advisory services
- Coordinate with Partner, if Partner is engaged in project delivery and/or L1 support
- Maximize the return on investment from our software and services
- Continuous Service Improvement, benefit from ongoing enhancements based on customer feedback and industry trends
- Build a long-term, collaborative relationship with our team dedicated to their success
- Participating in the tendering process during acquisition of new High-touch customers, by providing answers to customer’s requests, participating in tendering calls with customers, and closely collaborating with Tendering, Sales and Support during the whole process
Skills
- Education: Bachelor's/Master's degree in Power Engineering, or related field
- Proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions
- Good understanding of Power Distribution Utilities' business, their processes and regulatory compliance principles is a significant advantage
- Understanding of ADMS/OMS/GIS software and its integration within utility landscape
- Strong understanding of software products for utilities and the ability to communicate technical concepts effectively to non-technical stakeholders
- Excellent communication, interpersonal and negotiation skills
- Ability to thrive in a fast-paced, dynamic environment and drive initiatives independently
- Support up to 10% international travel yearly
- Professional Proficiency in both written and spoken English is mandatory
- Familiarity with customer success platforms and tools is a plus
- German, Spanish and French also a plus
Benefits
- Medical (with member reward points)
- Dental
- Vision
- Basic life insurance
- Benefit Bucks
- Flexible work arrangements
- Paid family leaves
- Well-being programs
- 12 holidays per year
- 15 days of paid time off per year
- Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match
- Performance discussions
- Global opportunities
- The Schneider Career Hub
- Learning platforms like Coursera
- Volunteer leave
- Programs with the Schneider Electric Foundation
- Youth education initiatives
- Military leave benefits
Company Overview
Schneider Electric specializes in the digital transformation of energy management and automation. It was founded in 1836, and is headquartered in Rueil-malmaison, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is https://www.se.com.Company H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships, with 14 in 2026, 150 in 2025, 103 in 2024, 108 in 2023, 98 in 2022, 115 in 2021, 109 in 2020. Please note that this does not guarantee sponsorship for this specific role.