[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Meadow is a modern payments platform for higher education, aiming to transform the student financial experience. As a Customer Success Manager, you will focus on ensuring client success by maintaining high satisfaction and retention rates while managing client relationships and product expertise.

Responsibilities

• Make our clients successful term-to-term
• Maintaining a high CSAT
• High retention rates
• Low churn rates
• 95%+ Logo Retention
• 90%+ CSAT
• 0% Churn

Skills

• 4-6+ Years of Experience in Marketing, with Meaningful Exposure/Focus on Events
• Experience at an Early Stage Startup
• You own problems end-to-end
• You make consequential decisions that impact outcomes
• You have a track record of success building genuine trust with clients, becoming a reliable point of contact, and knowing when to escalate versus handle things directly
• You have a track record of success anticipating client needs before they surface as problems, keeping stakeholders informed, and setting clear expectations
• You have a track record of success managing the commercial side of the client relationship — contract terms, renewal timelines, and how to build a case for continued investment
• You have a track record of success guiding clients through complex products, troubleshooting issues, and connecting features to business outcomes
• You have experience in B2B/Enterprise SaaS, FinTech, and/or Higher Education
• You're excited to use AI as a core part of how you work

Benefits

• Competitive Salary
• Competitive Equity
• 401(k) Retirement Savings Plan
• Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
• Flexible Paid Time Off
• Paid Company Holidays
• Paid Parental Leave
• 1-2 Onsites Per Year
• Membership in an Ambitious, Kind, No-Drama Team

Company Overview