Note: The job is a remote job and is open to candidates in USA. Aria Systems is a company that provides a cloud-based monetization platform for subscription- and usage-based businesses. They are seeking a Customer Success Manager to manage, expand, and retain their customer base while ensuring successful adoption of the Aria platform and driving growth opportunities.
Responsibilities
- Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
- Guide customers through Aria’s features, products, and best practices to drive adoption, optimization, and measurable value
- Plan and deliver impactful business reviews, value reviews, and success planning sessions
- Translate customer goals into actionable success plans and platform adoption strategies
- Own a defined book of business with responsibility for both retention and expansion revenue
- Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
- Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
- Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
- Forecast revenue accurately and manage deal progression using CRM and internal tools
- Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption
- Build and maintain strong, multi-threaded relationships across customer organizations
- Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
- Serve as a trusted advisor to customer leadership
- Nurture customer advocacy through references, case studies, and participation in customer programs
- Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
- Identify and elevate feature requests that improve platform usability, scalability, and global readiness
- Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
- Advocate for customers internally while balancing platform strategy and scalability
- Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
- Maintain accurate account documentation, success plans, and opportunity tracking in CRM
- Participate in customer events and travel to customer sites 1–2 times per year as needed
Skills
- 3–5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
- Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
- Experience carrying and consistently achieving a quota
- Proven ability to identify, develop, and close expansion opportunities within existing accounts
- Strong communication, presentation, and relationship-building skills
- Comfort leading strategic conversations via web conferencing and in-person meetings
- Experience with CRM and Customer Success tools
- Ability to manage priorities independently in a fast-paced environment
- Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred
Benefits
- Competitive salaries
- Benefits
- Attractive stock options
- Flexible, informal work environment
Company Overview
Aria Systems offers a cloud-based monetization platform for subscription and usage-based businesses. It was founded in 2003, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.ariasystems.com.