Note: The job is a remote job and is open to candidates in USA. Cerby is a company focused on enhancing the secure use of cloud applications. They are seeking a Customer Success Manager to manage customer relationships, ensure loyalty, and advocate for a positive customer experience while optimizing processes within the Customer Success team.
Responsibilities
- Manage existing customer relationships to ensure customer loyalty and expand our business relationships
- Conduct regular business reviews and collaborate with customers to present strategic security strategies
- Maintain a detailed understanding of products and services, and suggest the best strategies to meet their needs
- Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby
- Own new customer onboarding process, ensuring quick value realization
- Handle customer requests, answer questions, and guide them through best practices
- Create and optimize existing processes within the company and actively enhance all Customer Success initiatives
Skills
- 5 - 10 years of experience in customer success management positions or similar
- Experience working with enterprise customers
- Ability to communicate and foster positive business relationships (English required)
- Basic understanding of web technologies
- Accountability and personal organization are essential
- Ability to establish milestones and keep all team members on task
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Problem-solving and high-level troubleshooting abilities
- Experience working within the Identity and Access Security space is a plus
- A second language is a plus
Company Overview