Note: The job is a remote job and is open to candidates in USA. MCS Group is a specialist recruitment firm working with an established software company that develops solutions for manufacturers in North America. They are seeking a Customer Success Manager to build relationships with enterprise manufacturing customers, improve platform adoption, and identify opportunities for continuous improvement.
Responsibilities
- Manage a portfolio of enterprise manufacturing customers
- Build long-term relationships with key stakeholders
- Support customer onboarding, adoption and ongoing success
- Deliver training and best practice guidance
- Identify operational challenges and recommend solutions
- Work closely with Product, Support and Account Management teams
- Conduct business reviews and help customers maximise ROI
- Identify growth opportunities before handing over to the Account Management team
Skills
- Around 5 -8 years' experience in Customer Success, Account Management or a similar customer-facing role (flex on this)
- Experience working within Manufacturing, Supply Chain or Industrial software
- SaaS experience
- Comfortable working directly with manufacturing and operations teams on-site
- Excellent communication and relationship-building skills
- Willingness to travel extensively to customer sites
- Experience with ERP, MES, SCADA or Manufacturing Execution Systems
- Continuous Improvement or Lean Six Sigma experience
- Manufacturing operations or plant floor experience
Benefits
- Fully remote working
- Strong benefits package from day one
- Bonus and incentive plan
- Career progression within a growing global software company
- Collaborative culture where Customer Success is viewed as a strategic function rather than a sales role
Company Overview