Note: The job is a remote job and is open to candidates in USA. OneImaging is addressing the outdated processes in radiology by providing a concierge approach and a premium-quality network of providers. As a Customer Success Manager, you will ensure successful onboarding and long-term satisfaction of customers while managing strategic accounts and driving measurable outcomes through data analytics and project management.
Responsibilities
- Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems
- Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging's program
- Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders
- Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements
- Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management
- Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey
Skills
- 6+ years of experience in Customer Success or Account Management role in a digital health solution environment involving benefits administration
- Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations
- Ability to manage through ambiguity, build processes and help scale the CS organization
- Ability to manage complex ecosystem vendor partners within a healthcare and benefit program
- Proven track record of building strategic relationships with key customer stakeholders
- Analytical mindset with experience delivering actionable insights through reporting and data analysis
- Excellent project management skills, with the ability to manage multiple priorities and deliver results on time
Benefits
- Bonus eligible
- Eligible to participate in our equity incentive and competitive benefits plans
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