Note: The job is a remote job and is open to candidates in USA. EHS Insight is a renowned StarTex Software brand dedicated to revolutionizing environmental, health, and safety practices. The Customer Success Associate will play a vital role in customer onboarding and support, ensuring customers achieve their desired outcomes with the software.
Responsibilities
- Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process
- Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons
- Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives
- Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers
- Inform customers of new software features and functionality that will benefit them
- Work independently to learn the software, domain knowledge and understand customer problems
- Demonstrate learning of the software and environmental, health and safety domain knowledge
- Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures
- Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process
Skills
- Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook
- 1-3 years of experience working in Customer Success in a technology field
- Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing
- Excellent communication skills including active listening
- Strong self-motivation and organizational skills
- Exceptional problem-solving ability
- Bachelor's Degree is preferred
- Environmental, Health, and Safety industry knowledge and experience a plus
Benefits
- Unlimited PTO
- Excellent health benefits
- Dental and Vision
- 401(k) and employer match
- Work from home 100% remote
Company Overview