[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. MOCA Systems, Inc. is a leading software and services provider for the Architecture, Engineering, and Construction industry. They are seeking a Customer Success Associate to join their team, focusing on ensuring clients see value in planning their construction projects and driving engagement with the platform.

Responsibilities

• Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices
• Work to resolve all product and project-related customer questions and requests efficiently and effectively
• Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
• Drive increased engagement for new and existing clients
• Help specify, outline and advocate for UI/UX improvements based on customer feedback

Skills

• Bachelor's degree from an accredited university or college or equivalent experience
• Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
• Familiarity with enterprise software applications
• Excellent organizational, project management, consultative and time management skills
• Passion for working on a small, dedicated, agile and determined team
• Strong written and oral presentation skills, as well as active listening skills
• Solid sense of empathy for clients, as well as a passion for revenue growth
• Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed
• Construction management, architecture, engineering or project controls experience
• Experience with Lean Construction and the Last Planner system

Benefits

• Full benefit plan including medical, dental, vision, and life/disability insurance
• 401(k) with generous employer match
• An HSA employer contribution in certain circumstances

Company Overview