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Posted May 27, 2026

Remote Customer Success Assistant

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About Us At McLean Family Financial , we’re a fast-growing, family-led brokerage dedicated to helping families protect their income, homes, and long-term financial stability through life insurance, mortgage protection, and retirement-focused solutions. We believe in leading with integrity and impact — every conversation should leave people better informed and more confident about their future. By combining modern technology with a relationship-first approach, we’ve built a fully remote system that allows our team to serve clients nationwide. There’s no cold calling and no door-knocking . You’ll work with a consistent flow of clients who have already requested information and are actively seeking guidance. Responsibilities • Learn and execute our proven sales and client service systems • Connect with individuals and families who have requested information • Conduct virtual consultations via phone or Zoom • Clearly explain coverage options and help clients make informed decisions • Communicate effectively with clients and internal teams to ensure smooth follow-up • Collaborate with leadership and peers to deliver an excellent client experience • Meet activity and performance benchmarks that unlock growth and income opportunities • Maintain compliance with state insurance and licensing guidelines • Participate in weekly virtual meetings, coaching, and training sessions • Build long-term client relationships using company-provided and self-generated leads • Help families secure appropriate protection and financial solutions Qualifications • Background in sales, customer service, or a related field preferred (not required) • Comfortable using technology and virtual communication tools • Strong communication, organization, and follow-through skills • Self-motivated, coachable, and goal-driven • Professional presence over the phone and Zoom • Client-focused with a problem-solving mindset Requirements • Ability to pass a background check • Reliable phone, computer, and internet connection • Active Life & Health Insurance License • (or willingness to obtain within 7–10 days — we provide guidance and support) • Flexibility to meet client schedules, including some evenings or weekends Benefits • 100% remote with flexible scheduling • Performance-based compensation with uncapped earning potential • Monthly bonuses tied to activity and results • Annual incentive trips for top performers • Access to discounted life and health insurance options • Fast-track advancement and leadership opportunities for high performers If you don’t yet have a Life Insurance License, we’ll guide you through the process and help you get licensed within 7–10 days of onboarding. Apply tot his job Apply To this Job