Note: The job is a remote job and is open to candidates in USA. Capitol Bridge is seeking a dynamic and experienced individual to join our team as a Customer Service Representative in Weston, FL, to support an important government project. The role focuses on delivering front-line customer support, handling inquiries, and resolving issues while ensuring compliance with service performance standards.
Responsibilities
- Expected to answer calls (inbound/outbound) and emails in addition to other source items
- Provide world-class customer service and assist clients with problems or issues
- Able to handle large orders and tasks at one time by multitasking
- Provide support to both clients, DEA registrants and contractors
- Must be accurate and efficient with all documentation and delivery of services
- Provide customer support services to the DEA registrant community
- Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue
- Provide first-tier support to end users for call support and resolve less complex problems immediately. More complex problems shall be referred to senior level Help Desk Operators
- Possesses specialized experience which may include, but is not limited to: acquisition, finance, material, supply chain, personnel, data and other management areas. Analyzes customers' needs to determine functional requirements. Performs functional responsibilities in an independent manner
- Meet or exceed all project requirements and metric performance requirements such as Quality Assurance, Average handle Time, Adherence and Attendance
- Be able to accept critical feedback and implement changes quickly
- Be able to adapt to change
Skills
- High School Diploma or High School Equivalency required
- Minimum of six (6) years of experience, including two (2) years as a customer support services operator/analyst
- Certifications: None required
- Bachelor's Degree (equivalency accepted: one year of education equals one year of experience, and vice versa)
- Being a multilingual speaker is a plus
Benefits
- Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
- Company sponsored Life Insurance.
- 401K Retirement plan.
- Vacation Leave and Sick Leave
- Employee Assistance Program
- Paid Training
- Paid Holidays
- 2 weeks paid onsite in Weston, FL
Company Overview