Note: The job is a remote job and is open to candidates in USA. GamblingCareers.com is seeking a Customer Service Representative for a seasonal remote position. The role involves addressing customer needs and complaints, providing efficient solutions, and participating in training opportunities to enhance product knowledge.
Responsibilities
- Understand and address customer needs, complaints, or other issues with products or services
- Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
- Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to comply or exceed call center metrics while providing excellent customer service
- Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
- Adhere to all company policies and procedures
Skills
- Ability to obtain and maintain licensing in all jurisdictions Bally's operates in
- Understand and address customer needs, complaints, or other issues with products or services
- Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally
- Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to comply or exceed call center metrics while providing excellent customer service
- Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
- Adhere to all company policies and procedures
Company Overview