Note: The job is a remote job and is open to candidates in USA. Stora Enso is a leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries. They are seeking a Customer Service Representative who will be the first point of contact for customers, handling inquiries and maintaining solid relationships with professionalism and speed.
Responsibilities
- Handles initial customer contact for general inquiries such as pricing, products, deliveries etc
- Acts as liaison between customers and European mills
- Builds and maintains business relationship with clients
- Provides prompt and accurate service
- Has the ability to troubleshoot and provide excellence in customer service
- Order entry within an in-house database
- Inventory management – stock replenishment
- Shipping documentation/follow up and steering of domestic Logistics
- Collection of accounts receivables
- Performs special projects that enhance business operation and processes
Skills
- Excellent communication skills in English
- Manages difficult or emotional customer situations
- Responds promptly to customer needs
- Solicits customer feedback to improve service
- Responds to requests for service and assistance
- Meets commitments
- Speaks clearly and persuasively in positive or negative situations
- Listens and gets clarification
- Responds well to questions
- Demonstrates group presentation skills
- Participates in meetings
- Writes clearly and informatively
- Edits work for spelling and grammar
- Able to read and interpret written information
- Balances team and individual responsibilities
- Exhibits objectivity and openness to others' views
- Gives and welcomes feedback
- Contributes to building a positive team spirit
- Puts success of team above own interests
- Able to build morale and group commitments to goals and objectives
- Supports everyone's efforts to succeed
- Bachelor's degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience
- Ability to communicate in English
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from groups of managers and customers
- Knowledge of an inventory software, order processing systems and word processing software
Benefits
- Impactful Sustainability: Be part of meaningful projects that champion sustainability, shaping a greener future.
- Career Advancement: Grow professionally within a global company that values your development and encourages growth.
- Innovative Environment: Thrive in a dynamic workplace that fosters creativity, initiative, and innovation.
- Global Influence: Join a forefront leader in renewable solutions across packaging, biomaterials, wooden constructions, and paper industries.
- Volunteer Opportunities: Take time off to engage in volunteer initiatives that contribute positively to communities and causes.
- Flexible Work Options: Enjoy genuine work-from-home opportunities that support work-life balance and productivity.
Company Overview
Stora Enso is the global rethinker of the paper, biomaterials, wood products and packaging industry. It was founded in 1996, and is headquartered in Helsinki, Southern Finland, FIN, with a workforce of 10001+ employees. Its website is http://www.storaenso.com.