Note: The job is a remote job and is open to candidates in USA. Cubic Corporation is a technology solutions provider in transportation and defense. They are seeking a Customer Service Representative to review and evaluate computer images of license plates, ensuring accurate identification and processing according to established guidelines.
Responsibilities
- Reviews images of license plates on a computer screen and identifies and documents detail such as the license number, plate type and the state of plate issuance in a proprietary computer system
- Identifies lane issues through observation of trends
- Correctly resolves illegible or otherwise problematic images
- Achieves productivity standards and meets accuracy requirements
- Applies business rules and informational guides to correctly identify each license plate
- Handles information found in images with confidentiality, sensitivity and discretion in accordance with Cubic and other applicable data security requirements
- Provides feedback when image quality is unsatisfactory to allow corrective actions to be taken
- Works with multiple applications simultaneously
- Follows all established policies, procedures and written/verbal instructions
- Complies with all Cubic personnel and security requirements
- Performs all assigned tasks as quickly and accurately as possible
Skills
- High school degree or equivalent
- Ability to view a high volume of license plate images on a computer screen for long periods of time
- Minimum accurate data entry speed of 7,000 characters per hour
- Minimum accurate typing speed of 40 words per minute
- Strong attention to detail
- Must comfortably use technology such as keyboards, computers and monitors, email, and web browsers at an intermediate level at minimum
- Must be a good team player and possess a positive attitude
- Must excel in a fast-paced and high-volume environment and be willing to work extended hours when needed
Benefits
Company Overview
Cubic Corporation (Cubic) is an international provider of systems and solutions that address the mass transit and global defense markets. It was founded in 1951, and is headquartered in San Diego, California, USA, with a workforce of 5001-10000 employees. Its website is http://cubic.com.