Note: The job is a remote job and is open to candidates in USA. Abacus Service Corporation is a global organization seeking a dedicated individual to join their remote team as a Customer Service Representative II. In this role, you will manage customer service activities, resolve issues affecting orders, and enhance supply chain processes while ensuring customer satisfaction.
Responsibilities
- Manage and resolve issues affecting multiple orders/customers, leading cross-functional meetings
- Handle day-to-day customer service activities, including order entry, expedited orders, and customer credits
- Lead continuous improvement projects and manage high-volume promotional activities
- Communicate effectively with all levels of the organization and external partners
- Act as a liaison between departments and customers to ensure timely and accurate order processing
Skills
- High School diploma or GED equivalent
- At least one year in a customer-facing role
- Strong customer service and relationship-building skills
- Excellent problem-solving, analytical, and communication skills
- Ability to work independently in a fast-paced environment
- Undergraduate degree in Business Administration, Logistics, or Supply Chain
- Three years in a customer-facing role, preferably in a call center
- Knowledge of supply chain, order management, and customer services processes
- Experience with CCNA Product Supply system, Salesforce, and SAP
Benefits
- Innovative technology and a competitive benefits package starting on day one
- Be part of a global organization where you can learn and grow
Company Overview
Abacus Service Corporation is provides IT solutions for global health care businesses. It was founded in 2004, and is headquartered in Southfield, Michigan, USA, with a workforce of 201-500 employees. Its website is http://www.abacusservice.com.