Note: The job is a remote job and is open to candidates in USA. Asset Protection Unit (APU) is a 20+ business located near downtown Amarillo, Texas, seeking a Customer Service Representative for their call center. The role involves contacting providers to resolve potential overpaid claims for medical, dental, and long-term care on behalf of insurance clients, requiring effective communication and problem-solving skills.
Responsibilities
- Politely and effectively communicates with medical, dental, and long-term care providers regarding identified insurance overpayments
- Persistent at problem solving and escalated appropriately
- Proactively making contact and responding both verbally and in writing with providers
- Responsible for maintaining and accurately updating in the operating system, to include: points of contact, adding or creating notes, recovery stages, etc
- Perform administrative duties to include: creating notes, researching overpayments, sending emails/faxes, etc
- Basic level of polices & procedures
- Positively respond to coaching, mentoring and feedback
- Ability to work in a fast-paced and team environment
- Achieve daily, weekly, and monthly recovery goals and metrics
Skills
- High School Diploma or equivalent
- Possess excellent computer skills
- Possess excellent interpersonal skills, oral and written communication skills
- Be able to work independently
- Be detail oriented, accurate and precise in completing the tasks associated with the position
- Intermediate Windows & MS Office Skills are mandatory
- Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing
- Call center experience
- Customer service experience
- Have Mainframe, 'green screen' experience or similar systems
- Have expert knowledge of Microsoft Excel, Word & Outlook
Benefits
- Monthly incentives which this past year averaged 24% of a person’s hourly rate
- Medical
- Dental
- Vision
- Life
- LTD
- Generous 401k contributions (Automatic 3% to 5% Annually)
- Starting Paid Time Off (PTO) 15 days your first year (earned per pay period)
- Holiday pay with time off to spend with your non APU family
- Historical Christmas Bonus Payments
- Monthly 15 Minute Chair Massages
- Fun Committee Activities
- Work from Home opportunities within Texas upon successful training in person
Company Overview