Note: The job is a remote job and is open to candidates in USA. EDealer is a website and software supplier for the Automotive Industry, focused on Merchandising Automation and Vehicle Optimization. They are seeking a Customer Service Representative to manage inbound support requests from clients and internal sales staff, providing timely resolutions and conducting product demos and training sessions.
Responsibilities
- Respond to first level customer support phone calls and emails to provide customer service and resolution
- Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members, when necessary
- Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
- Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase
- Maintain a working knowledge regarding company’s products and systems
- QA resolved cases that have been assigned to developers, web-developers, and designers
Skills
- Minimum high school diploma
- Strong analytical, problem solving, and troubleshooting skills
- Ability to set priorities and meet deadlines as well as remain flexible
- Languages: English required
- College diploma or University degree
- Experience with ticketing systems or helpdesk software
- Working knowledge of WordPress CMS Platform or other CMS platforms
- Strong understanding of Windows and MacOS operating systems and basic networking concepts
- French an asset
Benefits
- A competitive bonus plan
- Paid time off
- Participation in our benefits, RRSP, and life insurance programs
- Continuous learning
- An amazing culture
- Medical, Dental & Vision
- 401k/RSP programs
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off!
Company Overview
EDealer is the only company that offers a comprehensive solution for car dealers online marketing efforts It was founded in 2014, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is https://www.edealer.ca/.