Note: The job is a remote job and is open to candidates in USA. HCLTech is looking for a highly talented and self-motivated Customer Service Representative to join it in advancing the technological world through innovation and creativity. The role involves providing customer service support, particularly in a healthcare environment, and requires fluency in both Spanish and English.
Responsibilities
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Skills
- HS Diploma or GED
- MUST BE FLUENT IN BOTH SPAN/ENG
- Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids
- Ability to write routine correspondence
- Ability to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates
- Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to type a minimum of 35 words per minute (wpm) with a high degree of accuracy while talking
- Proficiency with Microsoft applications and web based programs
- Ability to navigate through multiple systems and job aids while responding to the customer's inquiry
- Ability to navigate through and understand social media channels (Facebook, Twitter, blogs, etc.)
- Ability to manage difficult, irate or emotional situations while maintaining composure
- Ability to multi-task
- Excellent time and process management skills
- Ability to handle conflict and balance the needs of the program and the team
- Demonstrates strong leadership skills
- Completion and certification of all program-related training
- Customer service experience in a healthcare environment
Benefits
- Performance-based bonuses subject to company policies
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year)
- 10 paid holidays per year
- Continuous opportunities for you to find your spark and grow with us
- Transparent communication with senior-level employees
- Learning and career development programs at every level
- Opportunities to experiment in different roles or even pivot industries
Company Overview