Note: The job is a remote job and is open to candidates in USA. IXOPAY is an enterprise-grade global payment infrastructure platform that supports merchants and enterprises with AI-driven payment solutions. The Customer Service Representative will assist customers with the PCI compliance process, providing knowledgeable support through various communication channels.
Responsibilities
- Guide merchants through the PCI Self-Assessment Questionnaire (SAQ) process
- Respond to customer inquiries via phone, email, and chat in English and Canadian French
- Identify customer needs, troubleshoot issues, and provide clear guidance and solutions
- Accurately document customer interactions and maintain merchant records
- Follow up on open cases to ensure timely resolution
- Handle customer concerns with professionalism, empathy, and respect
- Collaborate with teammates to deliver a consistently high-quality customer experience
Skills
- Professional fluency in English and Canadian French (spoken and written)
- Strong communication and customer service skills
- Comfortable working with computers, web applications, email, chat, and phone systems
- Ability to multitask while maintaining accuracy and attention to detail
- Strong problem-solving skills and a customer-first mindset
- Ability to work independently and as part of a collaborative team
- Typing speed of at least 35 words per minute
- Ability to pass a background check as part of the hiring process
- Reliable high-speed wired (Ethernet) internet connection for remote work
- Quiet, distraction-free home workspace
- Ability to work at a computer and communicate by phone for extended periods during the workday
- This position is not eligible for employment sponsorship
- Previous customer service or contact center experience
- Familiarity with basic networking concepts or technical troubleshooting
- Experience supporting customers in a SaaS or technology environment
Benefits
- Opportunities to learn, grow, and make a meaningful impact for merchants across North America
Company Overview