Note: The job is a remote job and is open to candidates in USA. Vero Networks is dedicated to providing high-quality fiber optic-based broadband services to underserved communities. As a Customer Service Representative, you will be the face of the company, handling customer onboarding, inquiries, and support to ensure quality standards are met.
Responsibilities
- High School diploma or GED
- Strong critical thinker
- Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care
- Ability to organize and prioritize work and adapt to changes quickly
- Self-guided approach to learning and gaining knowledge in addition to company provided training
- Self-motivated with the ability to work in a fast paced, team-based environment
- Ability to effectively solve problems or escalate issues as needed
- Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary
Skills
- High School diploma or GED
- Bilingual (Spanish)
- Strong critical thinker
- Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care
- Ability to organize and prioritize work and adapt to changes quickly
- Self-guided approach to learning and gaining knowledge in addition to company provided training
- Self-motivated with the ability to work in a fast paced, team-based environment
- Ability to effectively solve problems or escalate issues as needed
- Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary
Company Overview