Note: The job is a remote job and is open to candidates in USA. U-Haul is a company that provides moving and storage solutions, and they are seeking a Customer Service Escalation Phone Rep to assist customers with inquiries related to past rentals or transactions. The role involves engaging with customers over the phone and chat, providing solutions to their needs, and ensuring a positive customer experience.
Responsibilities
- Assist customers calling and chatting in who have received notification pertaining to a past rental or previous transaction
- Using customer provided information, assist the customer with taking a payment for a prior rental or resolving an outdated alert
- Craft acceptable solutions to address our customer's needs
Skills
- 35-40 WPM (words per minute) score on typing assessment
- Minimum 6 months customer service experience
- Engage with customers in a friendly, approachable manner
- Support a positive environment for customer interactions
- Maintain a deep understanding of our products and services to offer tailored solutions
- Anticipate customer needs and offer proactive service
- Show empathy and understanding when assisting with customer concerns
- Maintain composure in challenging situations, providing thoughtful and helpful solutions
- Navigate multiple software applications and systems with speed and accuracy
- Employ quick problem-solving skills to provide efficient solutions
- Possess a normal typing speed, ensuring accurate data entry
- Strong spelling and grammar skills for professional written communication
- You must have a quiet, private work area
- Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility
- All work duties, including initial education, must be performed at your home address
- Computer requirements and internet speed will be verified, if interviewed
- Windows 11 or MacOS 13 Ventura or newer
- 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
- Windows processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
- Mac processor must be Intel Core i5 or higher, M chips acceptable
- SSD internal storage with 5GB (Minimum) free space
- Webcam (external or built in)
- USB headset (wired)
- Dual monitors
- Ping under 100
- 50MB (Minimum) download speed (Recommended: 100MB)
- 5MB (Minimum) upload speed (Recommended: 10MB)
Benefits
- At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness.
- Additionally, our career path planning and continued education assists employees with their professional goals.
- This role is supported by practical concept education from first-rate instructors, reinforced with education courses from our online U-Haul University, consistent engagement with your Manager and team, and interactive mentorship and call/chat support from Advanced Agents.
Company Overview
Their primary service objective is to provide a better and better product and service to more and more people a lower and lower cost. It was founded in 1945, and is headquartered in Capitol Heights, Maryland, USA, with a workforce of 10001+ employees. Its website is http://www.uhaul.com/.