Note: The job is a remote job and is open to candidates in USA. CBRE is a company that values creativity, innovation, and partnership, and they are seeking a Customer Service Coordinator. In this role, you will provide information and resolve day-to-day issues in response to inquiries about products and services, while supporting customer inquiries and concerns through various communication channels.
Responsibilities
- Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary
- Generate and follow up on service request work orders for completion
- Schedule meetings and coordinate logistics as needed
- Update company systems, customer service databases, and spreadsheets
- Contact customers for updated information, as necessary
- Run and distribute various ad hoc reports for review
- Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge
- Suggest improvements to existing processes and solutions to improve the efficiency of the team
- Evaluate and select solutions from established options
- Impact through clearly defined duties, methods, and tasks are described in detail
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion
- Deliver own output by following defined procedures and processes under close supervision
Skills
- High School Diploma or equivalent experience with up to 2 years of job-related experience
- Ability to follow basic work routines and standards in the application of work
- Communication skills to exchange straightforward information
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
- Strong organizational skills with an inquisitive approach
- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Pet Insurance
- 401k Match programs
- 401(K)
- Life insurance
Company Overview
Operating across every dimension of commercial real estate, CBRE sees more so you can do more. It was founded in 1906, and is headquartered in Dallas, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.cbre.com.