Note: The job is a remote job and is open to candidates in USA. Peak Support is a company dedicated to providing exceptional customer service and a positive work environment for its team members. They are looking for talented Customer Service Associates to deliver quality support across various platforms while adapting to a fast-paced and changing work environment.
Responsibilities
- Deliver exceptional customer service over various platforms (email, chat, phone, etc.)
- Provide customer support while working in a fast-paced environment
- Be flexible and willing to be assigned in a voice, non-voice or blended programs
- Participate in required initial training
- Convey information effectively
- Work multiple shifts during weekends or holidays
- Demonstrate excellent organizational skills and attention to detail
- Work with minimal supervision
- Utilize analytical skills and technical abilities
Skills
- Proven customer service experience in the BPO industry
- Excellent oral and written communication skills
- The ability to provide customer support over various platforms (email, chat, phone, etc.)
- Ability to work in a fast-paced environment
- Flexible and willing to be assigned in a voice, non-voice or blended programs
- Knowledgeable about Microsoft Office applications with Average MS Excel Skills
- Ability to convey information effectively
- Must be willing to take part in required initial training
- Excellent problem solving skills
- Flexibility to work multiple shifts during the weekends or on holiday
- Excellent organizational skills and attention to detail
- Can work with minimal supervision
- Some analytical skills
- Some technical abilities
- Empathy, listening skills, and a courteous attitude to focus on providing quality customer service
- Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment
- Collaborates with peers, supervisors, and management to achieve corporate and client goals
- Able to adapt to a changing work environment
Company Overview
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies. It was founded in 2015, and is headquartered in Cambridge, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.peaksupport.io/.