Note: The job is a remote job and is open to candidates in USA. Achieve is a leading digital personal finance company that helps everyday people improve their financial situations. As a part of the Member Services team, you will assist members through their financial journeys by providing support and solutions with empathy and care.
Responsibilities
- Communicate with our members via phone and email, exhibiting care in every interaction
- Listen to our members, providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document Member interactions and activity
Skills
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- Available for an 8-hour shift between the hours of 6am - 8pm
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Benefits
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
- 100% work-from-home
- Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional
- We host fun events and a free lunch day during our hybrid weeks once a month
- Additional pay incentives for working weekends!
Company Overview