Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking a Customer Advocate for a full-time remote position. In this role, you will assist members with healthcare questions, medications, appointments, and benefits, handling 50-70 interactions per day with a focus on empathy and precision.
Responsibilities
- Helping members navigate healthcare questions, medications, appointments, and benefits
- Handling 50-70 interactions per day, balancing empathy with technical skill
Skills
- High School Diploma (Associate degree preferred)
- Experience handling complex or sensitive customer interactions
- Strong Microsoft Word, Excel, Outlook, and Teams skills
- Ability to navigate multiple systems at once
- Excellent attention to detail
- Clear, professional communication
- Real‑time system navigation
- Accurate documentation
- Microsoft Office proficiency
- Clear, professional communication
- Process consistency and compliance
- Call‑center or high‑volume environments
- Healthcare or insurance experience
- Advocacy‑based roles (social work, behavioral health)
- Retail or service roles requiring problem‑solving
Benefits
- Paid Training (8 weeks): 8:00 AM - 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.
- Competitive pay
- Bonus opportunities
- Comprehensive benefits
- Clear advancement pathways
Company Overview
Disabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.