Note: The job is a remote job and is open to candidates in USA. Chewy is a leading pet e-commerce company seeking a Customer Care Social Media Engagement Specialist. The role involves engaging with customers on social media platforms, responding to inquiries, and creating a community-focused online presence that reflects Chewy's brand values.
Responsibilities
- Monitor and engage with Chewy customers across Facebook, Instagram, X (Twitter), TikTok, YouTube, and other emerging channels
- Respond thoughtfully to private messages, public comments, and posts, always in a balance of your own unique tone of voice while keeping mindful of Chewy’s voice
- Create authentic, trend-savvy engagements that spark conversation, delight our followers, and build community
- Identify and escalate sensitive issues, trending topics, or brand impacting moments with speed and high judgment
- Use your social instinct to spot opportunities for viral or standout customer interactions
- Stay on top of cultural trends, memes, and conversations that shape the social landscape
- Collaborate with internal partners and vendors to ensure accurate responses and alignment with Chewy’s brand values
- Turn unique customer connections into unforgettable moments through thoughtful, customized gift ideas that surprise and delight
- Operate tools like Sprinklr and native social platforms to moderate conversations and maintain brand standards
- Maintain composure and professionalism when responding in fast-moving or high-visibility situations
- Be a proactive, curious learner; open to feedback, new processes, and new ways to surprise and delight our customers
Skills
- Excellent written and verbal communication skills - your words carry warmth, wit, and clarity
- Proven experience managing or engaging with online communities or brand social channels
- Up-to-date knowledge of social trends, platforms, features, and etiquette
- Strong attention to detail and judgment in public communications
- Ability to multitask across multiple screens, tools, and conversations
- Comfortable using social tools such as Sprinklr, Meta Business Suite and related platforms
- Flexibility to work shifts, weekends, and holidays as needed — social never sleeps
- Positive attitude, creative spirit, and comfort engaging with customers at scale
- High school diploma or equivalent required
Benefits
- Competitive wages
- Medical & dental insurance
- 401k
Company Overview
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services. It was founded in 2011, and is headquartered in Plantation, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.chewy.com.Company H1B Sponsorship
Chewy has a track record of offering H1B sponsorships, with 48 in 2026, 250 in 2025, 164 in 2024, 223 in 2023, 305 in 2022, 189 in 2021, 161 in 2020. Please note that this does not guarantee sponsorship for this specific role.