Note: The job is a remote job and is open to candidates in USA. Beacon Hill is seeking a Conversational Experience Designer with extensive conversational UX experience, particularly in the healthcare or insurance industry, for a remote contract role. The primary responsibility is to enhance user interactions in voice and chat experiences by applying UX insights during the discovery phase.
Responsibilities
- Help frame the most important user tasks to solve by contributing UX insight during early discovery
- Identify where usability, comprehension, trust, or interaction breakdowns create friction across voice and chat experiences
Skills
- At least 7 years of conversational UX experience
- Knowledge of the healthcare or insurance industry
- Experience designing conversational experiences for AI assistants, chatbots, virtual assistants, or voice-enabled products
- Strong writing, interaction design, and systems-thinking skills
- Experience designing multi-turn dialogue, fallback behavior, and recovery patterns
- Ability to connect user insight to product direction, not just interface execution
- Experience with AI or LLM-powered products
- Experience designing across both chat and voice modalities
- Familiarity with regulated or high-trust environments
Benefits
- Health dental and vision benefits to its contracted employees
- Medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility
Company Overview
Beacon Hill offers business consulting services. It was founded in 2000, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://bhsg.com.