Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company dedicated to improving healthcare delivery. They are seeking a Content Writer to create and manage user-centered content for their products, focusing on clarity and user engagement while collaborating with product teams.
Responsibilities
- Create content that meets user needs, making complex language and processes easy to understand. Implement writing style and standards consistently
- Develop and manage assessments within the Content Platform, ensuring accuracy, clarity, and alignment with user needs
- Maintain content for established products, capturing feature enhancements in customer communications such as in-app assistance, help files, and Resource Hub updates
- Apply content architecture principles to structure content for easy reuse and publishing across multiple platforms, personas, and markets
- Work effectively in agile environments; understand agile tools and methodologies, advise colleagues on agile practices, and demonstrate adaptability and resilience
- Identify, manage, and monitor relationships within project teams. Communicate clearly and regularly to clarify mutual needs and commitments, always prioritizing user needs
- Use basic data analysis to make informed content decisions. Summarize and share findings effectively
- Research and interpret topics to develop ideas and solutions, embracing trial and error. Utilize AI tools to improve efficiency in drafting, editing, and brainstorming, ensuring accuracy and brand voice consistency
- Write clear, user-friendly dialogue and microcopy that follow established voice and pattern guidelines
Skills
- Bachelor's degree or education/training background in English, UX writing, technical communications, or journalism
- Strong XML and HTML experience for creating and formatting content within software UI and help systems
- Experience in content writing within product-focused or technical environments
- Skilled in structuring language for XML and JSON formats
- Experience with content management systems (CCMS) and agile development workflows
- Proficiency using AI tools for content drafting and editing
- Experience writing instructional, technical, and UX content tailored to audience needs
- Background working in agile development with cross-functional teams, including Product Management and Engineers
- Self-directed and effective working independently and collaboratively, with excellent communication and presentation skills
- Portfolio showcasing instructional content and UI microcopy samples
- Domain knowledge a plus (e.g., PointClickCare, EHR, or healthcare software)
- Familiarity with tools such as Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet is a plus
Benefits
- Remote
- There will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
- Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Company Overview