Contact Center Representative needed for a remote role with Advantmed. The ideal candidate has 2+ years of call center experience in a target-driven environment, with an outgoing personality and sales approach. Must have excellent communication and time management skills, as well as the ability to thrive in a fast-paced environment.
Requirements
- Outgoing personality and sales approach
- Solid work history, citing any recognition and promotion
- Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
- Customer service or other directly related experience is a plus
- Ability to collaborate and be a team player
- Various software and data entry proficiency, including MS Office
- Ability to type 40Wpm, 60Wpm is preferred
- Strong communication and time management skills
- Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
- Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
- Honesty and integrity
- Competency
- Excellent attendance and work record
- Ability to professionally articulate customer call scripts
- Exceptional customer service and active listening skills
- Ability to empathize and manage personal emotions
- Ability to function as an effective team member
- Ability to internalize and follow protocols/guidelines
- Demonstrate excellent oral and written communication skills; correct spelling is a must
- Strong time management skills and decision-making skills
- Strong computer skills required
- Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
- Ability to be flexible with schedule (between hours of 6 am PST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change
Benefits
- PTO
- Health
- Dental
- Vision
- Group life
- Short-term disability
- Long-term disability
- Training bonus
Originally posted on Himalayas
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