Note: The job is a remote job and is open to candidates in USA. Webster Bank is a leading commercial bank that focuses on putting people first and helping clients achieve their financial goals. They are seeking a Contact Center Associate who will be the frontline point of contact for clients, ensuring their needs are met while performing various transactions and maintaining service standards.
Responsibilities
- Be the Voice of Webster in an inbound Contact Center that fosters an engaging, fast-paced, and fun environment
- Anticipate client needs, educate on the benefits of banking with us while delivering on our commitment of client satisfaction
- Perform a variety of transactions, maintenance, and research requests with accuracy
- Responsible for client relationship building and retention efforts utilizing processes, tools and training provided
- Maintain a positive rapport with professionalism, and serve in an empathetic manner
- Facilitate problem resolution by providing complete and accurate information
- Meet and or exceed service expectations, productivity and efficiency standards for all contact center related metrics
- Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies
- Perform other duties or accountabilities as assigned
Skills
- High speed internet required
- Must exhibit strong communication and listening skills
- Be a self-motivator with the ability work well with a diverse workforce and customer base
- Demonstrate dependability, flexibility and adaptability to handle day-to-day challenges
- Adjust to multiple demands and shifting priorities in a change hearty environment
- Skilled in data entry
- Ability to multi-task and navigate several computer applications with effectiveness and efficiency
- Must possess working knowledge of Microsoft Office Suite and processing skills (email, internet, intranet, etc.)
- Must be able to work a flexible and/or rotating schedule. Required to work some weekends and/or extended hours
- H.S. Diploma or General Education Degree (GED) required
- 0-2 years in client or financial services, banking, inbound call center or in person customer facing work experience required
- Bilingual candidates preferred
- Some college preferred
Benefits
- This position is eligible for incentive compensation
Company Overview
Webster is a commercial bank that provides a range of personal and commercial banking services across several states. It was founded in 1935, and is headquartered in Waterbury, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is https://www.websterbank.com.