Note: The job is a remote job and is open to candidates in USA. CyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on CMMC Compliance and Cybersecurity services for the Defense Industrial Base. The Compliance Operations Administrator will support the Compliance team in operational execution, manage compliance-related tasks, and ensure efficient resource allocation while maintaining organized documentation and reporting.
Responsibilities
- Support the Compliance team with day-to-day operational execution across multiple client environments
- Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities
- Manage and track compliance-related tickets, tasks, and deliverables
- Maintain organized documentation, artifacts, and internal records for compliance engagements
- Ensure all compliance workflows are progressing on schedule and aligned with internal priorities
- Coordinate schedules for compliance staff and internal stakeholders
- Assign tasks and tickets to appropriate resources based on priority, workload, and skillset
- Optimize team utilization and ensure efficient allocation of resources
- Track deadlines for audits, assessments, and remediation activities
- Adjust schedules dynamically to account for shifting priorities and urgent work
- Apply structured project management principles to resource planning, capacity management, and delivery timelines
- Create, assign, and monitor service tickets and internal tasks
- Track open work and ensure timely progression to meet internal SLAs
- Escalate blockers, delays, or risks to leadership proactively
- Ensure accurate and timely updates within ticketing and project systems
- Maintain visibility into backlog, workload, and team performance
- Maintain dashboards and reporting on compliance activities, task status, and team utilization
- Provide weekly and monthly updates to leadership on progress, risks, and capacity
- Ensure internal systems (PSA, documentation platforms, etc.) remain accurate and up to date
- Track key metrics such as backlog, completion rates, and upcoming deadlines
- Provide forward-looking capacity and risk forecasting based on workload trends and project timelines
- Execute established compliance workflows and playbooks
- Identify inefficiencies and recommend process improvements
- Help standardize and scale compliance operations as the organization grows
- Drive consistency and discipline across the compliance delivery lifecycle
- Introduce and enforce project management best practices, including task dependencies, milestone tracking, and accountability frameworks
Skills
- You have experience and understanding of the managed service provider environment and are familiar with ConnectWise Manage
- You close loops and ensure nothing is left unfinished
- You bring structure to fast-moving, complex environments
- You track the small things that make a big difference
- You anticipate needs instead of waiting for direction
- You enjoy building repeatable, scalable systems
- You take ownership of outcomes, not just tasks
- You can manage shifting priorities without losing control
- You think in terms of timelines, dependencies, milestones, and delivery outcomes
- 4+ years of experience in operations coordination, dispatch, project coordination, or similar role
- Demonstrated experience managing multiple concurrent projects, timelines, and cross-functional resources
- Experience in an MSP, cybersecurity, or compliance-driven environment preferred
- Experience using ticketing/PSA systems (e.g., ConnectWise, ServiceNow, etc.)
- Strong organizational and time management skills
- Ability to coordinate multiple priorities and deadlines simultaneously
- Strong written and verbal communication skills
- Proficiency in Excel, reporting tools, and documentation platforms
- Project Management Certification preferred (PMP, CAPM, PRINCE2, or equivalent)
- Familiarity with Agile, Scrum, or hybrid project management methodologies is a plus
Benefits
- Day One Health, Vision, and Dental Coverage
- Discretionary Time Off Policy – take the time you want or need
- 401(k) Retirement Plan with a 4% match
Company Overview