Job Overview
We're seeking a highly skilled and motivated Collections Analyst to join our growing Accounting team in a remote capacity. As a Collections Analyst, you will play a critical role in supporting our Accounts Receivable function, including collections, dispute resolution, and customer care. This is an exceptional opportunity to work with a dynamic and rapidly expanding company, with ample opportunities for growth and development.
Key Responsibilities
- Administer collection of past due invoices primarily through calls and emails
- Research and resolve invoice/payment repayment discrepancies, past due invoices, credits, and on-account cash
- Investigate credits for pricing discrepancies and questions
- Resolve line and general inbox customer inquiries
- Build and maintain strong relationships with clients
- Monitor customer misconduct and report material payment delays to the immediate supervisor
- Continuously assess the processes and systems used and propose informed suggestions for improvements
- Maintain accurate, organized, and complete customer records to support exceptional customer service
Requirements
- Excellent English skills (verbal and written)
- Bachelor's degree in Finance/Accounting
- 3 years of collection experience in a shared service environment supporting North American clients
- Proven track record of successfully managing collections and reducing AR aging balances
- Advanced communication skills
- Advanced Excel skills
- Netsuite and third-party collection software (e.g., Get Paid) experience is a plus
Why You'll Love Working at DoorDash
We're a company that values leadership, innovation, and continuous learning. Our mission to empower local economies drives our decisions, and we're committed to creating a work environment that is inclusive, supportive, and empowering. We offer a range of benefits, including:
Benefits
- Health and wellbeing benefits (medical, dental, vision, prescription drug coverage, and more)
- Retirement benefits (401(K) plan with company matching contributions)
- Financial and savings benefits (employee stock purchase plans, flexible spending accounts, and more)
- Coverage (life insurance, disability coverage, and more)
- Time off and work-life balance (paid time off, flexible work schedules, and more)
- Employee assistance programs (counseling services, mental health resources, and more)
- Career development and training (education and development programs, tuition reimbursement, and more)
- Other perks (employee discounts, commuter benefits, recognition and rewards programs, and more)
How to Apply
If you're a motivated and talented professional looking for a new challenge, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss this opportunity further.
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