Note: The job is a remote job and is open to candidates in USA. HealthSource Integrated Solutions is seeking a Clinical Program Manager to oversee the clinical team at the Crisis Response Center. This role is responsible for managing daily operations, ensuring high-quality care delivery, supervising staff, and maintaining compliance with standards.
Responsibilities
- Provides management and leadership for the Crisis Response Center's clinical operations, ensuring the delivery of high-quality, evidence-based care
- Oversee the timely and accurate completion of tele-video assessments to ensure individuals are evaluated promptly
- Monitors productivity and ensures the equitable distribution of work among team members to maintain efficiency, quality of services, and balance
- Conducts regular supervision of licensed and unlicensed staff, ensuring adherence to credentialing standards and professional principles
- Participates in the hiring, training, and transitions of staff; and provides ongoing evaluation to staff in supporting their professional growth and performance
- Remains accessible during scheduled shifts and on-call periods to provide 24/7 supervision and support for staff
- Collaborates with other supervisors to coordinate shift coverage, ensuring continuous support and compliance with contractual obligations
- Ensures timely follow-up on all quality-of-care concerns and actively engages in data-driven quality initiatives to improve systems, processes, and overall performance
- Promotes a positive image of the organization by building and maintaining strong business relationships within the communities served
- Leads and manages the implementation of new projects, serving as a liaison between staff and partners to support the development and enhancement of services
- Demonstrates flexibility in adapting to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude
- Provides education, supportive counseling, problem-solving, role modeling, advocacy, referral, crisis intervention, and other information or services as needed to support the individuals served and our partnerships
- Actively supports staff engagement and retention efforts, fostering a collaborative and inclusive work environment
- Leads with and exemplifies the organization's core values, serving as a role model for the team
- Performs other duties as assigned to meet the needs of the Crisis Response Center and the organization
Skills
- Master's degree in a human service-related field (e.g., Social Work, Counseling, Psychology) with clinical licensure through the Kansas Behavioral Sciences and Regulatory Board (BSRB)
- Strong diagnostic skills and knowledge of behavioral health assessments and psychiatric disorders
- Demonstrates strong organizational and time management skills
- Proficient oral and written communication skills
- Strong interpersonal skills, with the ability to work effectively with diverse populations
- Superior customer service skills
- Prior computer experience, including basic computer fluency, and the ability to pull, interpret, and apply data to current practices and initiatives
- Ability to learn and adapt to new technologies, including computer programs and phone systems
- Ability to work independently and collaboratively with teams
- Maintains effective and cooperative working relationships with internal and external stakeholders relevant to the organization's operations and goals
- Demonstrates a positive and energetic approach to adapting to the evolving challenges of a complex workplace, including progressively responsible clinical and administrative duties
- Upholds confidentiality and complies with HIPAA standards
- Ability to prepare and submit comprehensive and accurate reports to the Department of Child and Families (DCF) in compliance with mandated guidelines and timelines
- Must successfully complete a background check
- Shift availability: Overnight Shift (Required)
- Master's degree in a human service-related field (e.g., Social Work, Counseling, Psychology) with clinical licensure preferred, and licensure through the Kansas Behavioral Sciences and Regulatory Board (BSRB)
- Five (5) years of supervisory and/or program management experience preferred
- Three (3) years of experience in crisis management preferred
- One (1) year of experience working in a call center preferred
- Experience with the Community Mental Health Center (CMHC)/Certified Community Behavioral Health Clinic (CCBHC) system preferred
- Remote work location preferred
- Day Shift preferred
- Night Shift preferred
Benefits
- Flexible scheduling to support a positive work-life balance.
- Full remote capabilities.
- HealthSource pays 65% of health and dental insurance costs.
- Employees are provided 6 paid holidays, 4 floating holidays, and paid time off.
- Employees are eligible to participate in our 401k after their first year of employment.
- Access to unlimited trainings and CEUs through Relias, our Learning Management System.
- A variety of other benefits are offered and can be found in the Employee Handbook.
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Company Overview