Note: The job is a remote job and is open to candidates in USA. Charlie Health is a rapidly growing organization focused on connecting individuals to life-saving behavioral health treatment. The Clinical Onboarding Specialist manages all aspects of onboarding new employees, ensuring they are effectively integrated into the organization and trained to provide client-facing care.
Responsibilities
- Manages new hire onboarding from preboarding through client-facing care
- Support Clinical training efforts, learning the intricacies of your defined Onboarding Cohorts’ roles and responsibilities so you can assist as they come up to speed
- Assists new hires with completing all necessary steps required to complete Charlie Health’s rigorous Clinical onboarding process, stepping in to provide additional direct training and support directly as needed
- Maintains regular contact with new hires via all available channels, including email, phone, and text
- Assures that onboarding materials are up to date, relevant, and impactful
- Works seamlessly with recruiting, onboarding, leadership, regulatory, and HR operations departments to keep them apprised of new hire progress and performance
- Conducts periodic audits of employee file data for timeliness and completeness
- Maintains strict confidentiality when managing sensitive employee and contractor information
- Escalates issues promptly and with diplomacy and discretion
- Cultivates positive interpersonal relationships with clinical and administrative leadership as well as external partners
- Other duties as assigned
Skills
- Bachelor's Degree required
- 2 years of HR onboarding administration or training experience required
- HR experience in a clinical setting is highly desirable
- Excellent verbal and written communication skills
- Ability to maintain strict confidentiality
- Detail-oriented
- Outside the box thinker; excellent at problem solving
- Familiarity with and willingness to use cloud-based communication software - Google Suite, Slack, Zoom, Dropbox
- Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
- Ability to energize, communicate, and build rapport at all levels within an organization
- Work authorized in the United States and native or bilingual English proficiency
- Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule
Benefits
- Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
- Depending on the position, may include other Charlie Health-sponsored benefits.
- The cost for this background check will be paid for in full by Charlie Health.
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