Note: The job is a remote job and is open to candidates in USA. Reworld Waste is a leader in sustainable waste solutions, aiming to achieve carbon-negative outcomes. The Client Services Program Manager will be responsible for onboarding new National Account customers and supporting existing ones, ensuring exceptional service and relationship management throughout the process.
Responsibilities
- Manage the overall program as sold with all levels associated with the customer (from corporate down to individual sites)
- Collaborate with Sales and Client Services during the customer RFP process to understand customer business requirements
- Define program scope and corresponding Statements of Work and/or proposals
- Develop and implement account on-boarding plans, maintaining key success indicators, with cooperation from internal stakeholders and third-party partners
- Own the creation of all Customer, Generator, Waste Profile, and Opportunity records for on-boarding, with support from Sales and the RFP documents
- Develop and deliver customer-facing reporting
- Manage all service and pricing changes with the Sales and Client Services staff
- Review the National Accounts program with the customer, including how to schedule service, establish additional waste streams, and introduce the Gateway
- Provide exceptional communication skills to manage and lead others involved in execution of the account expectations
- Show self-motivation and be driven by prospective successes
- Respond with agility to customer needs; strive to motivate, engage, and develop positive relationships with all relevant parties
- Participate in and lead team meetings, as needed, with internal cross-functional teams
- Participate in Quarterly Business reviews with assigned accounts
- Travel to Reworld, customer and vendor locations as required to ensure seamless execution, especially as it relates to customer onboarding
- Support customer, and vendor Accounts Receivable/Accounts Payable throughout the life of the account
- Engage in the forecasting process to ensure communication regarding the account’s activity
- Work closely across all departments, such as but not limited to, materials profiling team, material compliance (QA/QC), scheduling, dispatch, sales, supply chain, accounting, billing, legal, etc. to resolve issues and/or exchange client information
- Other duties as assigned
Skills
- 5+ years of customer service, account management, and/or sales experience
- Strong program management skills
- Strong interpersonal skills that build rapport and trust
- Ability to connect with a wide range of client stakeholders, up to the corporate level
- Desire to maximize earnings and grow book of business
- Knowledge of various sales methods and techniques
- Exceptional communicator, oral and written
- Pleasant and professional telephone presence
- Detail-oriented with strong organizational skills
- Proficient with basic computer hardware and software (Office 365 and CRM Programs)
- Works well under pressure and balances multiple tasks
- Ability to work flexible hours when business demand requires
- Travel to Reworld facilities and customer sites as required (up to 25% travel)
- Ability to pass pre-employment background checks and drug screening
- Bachelor or Associate Degree in Environmental Science or a related field preferred, or equivalent work experience required
- RCRA, DOT, and HazCom training are preferred
Benefits
- Medical, prescription drug, vision, and dental plans
- 401(k) plan
- Paid parental leave
- Paid time off
- Paid holidays
- Comprehensive medical, prescription drugs, dental, and vision coverage
- FSA
- HSA
- Short- and long-term disability benefits
- Our 401(k) plan is industry-leading, with an up to 7% company match
- Company-paid life and AD&D insurance
- EAP
- Paid parental leave
- Educational assistance
Company Overview