Note: The job is a remote job and is open to candidates in USA. Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies. The Client Service Analyst role focuses on delivering high-quality analytics and reporting support for the Wegmans account, ensuring seamless execution and actionable insights to support their business needs.
Responsibilities
- Serve as the primary client contact for Wegmans on service-related inquiries, requests, and issue resolution, ensuring timely and effective responses
- Deliver high-quality analytics and reporting support, including report creation, editing, and ongoing maintenance to meet client needs
- Ensure data accuracy and consistency by conducting regular quality checks and weekly updates of syndicated tools and dashboards
- Engage clients in a consultative manner to understand business objectives, challenges, and success measures, translating data into meaningful insights
- Collaborate cross-functionally with analytics, technology, delivery, and offshore teams to coordinate execution and resolve complex issues
- Manage day-to-day service execution to ensure on-time delivery and adherence to service standards and processes
- Provide subject matter expertise on tools, platforms, and processes to support ongoing client enablement and issue resolution
- Contribute to continuous improvement initiatives by identifying opportunities to enhance workflows, tools, training, and overall client experience
Skills
- 3+ years of experience in client service, analytics, data support, or a related role, preferably in retail, CPG, or insights-driven environments
- Strong analytical skills with the ability to translate data into clear, actionable insights
- Proficiency with Microsoft Excel and the ability to quickly learn new tools and platforms
- Proven attention to detail and commitment to data quality and accuracy
- Strong verbal and written communication skills with the ability to engage clients consultatively
- Ability to manage multiple priorities independently while collaborating with cross-functional teams
- Flexibility to support occasional evening or weekend work as business needs require
- Experience working with syndicated data or retail analytics platforms
- Background in marketing, sales, or analytics within a CPG or retail organization
- Bachelor's degree in business, analytics, data, technology, or a related field (or equivalent experience)
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
Company Overview
Company H1B Sponsorship