Note: The job is a remote job and is open to candidates in USA. Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users globally. The Client Service Analyst will assist clients with inquiries via live chat or email, ensuring an excellent customer service experience while managing and resolving client complaints effectively.
Responsibilities
- Assist clients on all inquiries via live chat or email
- Ensure efficient and excellent customer service experience provided
- Be well equipped with the Company's platform/product including keeping abreast of general market conditions
- Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
- Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
- Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time
- Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
Skills
- Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
- Minimum diploma in business administration or business management with keen and sharp eye for numbers
- Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position
- Proficient in English & Burmese in communication and writing in order to liaise with dedicated market counterparts
- Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
- Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
- Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)
- Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
- Advantageous for candidates with experience working in financial institutions, fintech
Benefits
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Company Overview