Note: The job is a remote job and is open to candidates in USA. Vimo is currently hiring Remote Customer Service Representatives to join their team, aiming to provide an exceptional customer experience in health insurance enrollment. The role involves managing customer accounts, delivering high-quality service, and assisting with inquiries through various communication channels.
Responsibilities
- Inbound/Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Skills
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with Mobile Internet Service Providers and/or Satellite
- NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
Benefits
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Company Overview
Leading provider of SaaS-based exchanges for state-based health insurance marketplaces. It is a sub-organization of Vimo. It was founded in 2005, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://www.getinsured.com.