Note: The job is a remote job and is open to candidates in USA. TWO95 International, Inc is seeking a Business Systems Analyst with a focus on CRM and Salesforce Commerce Cloud. The role involves establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment, requiring strong communication skills and experience with system design and stakeholder management.
Responsibilities
- Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
- Experience with experience platforms (e.g., Salesforce Commerce Cloud)
- Experience with IT ticketing system for stakeholder management of system issues and requests
- Experience designing and supporting digital portals (customer, partner, or employee-facing)
- Familiarity with analytics
- Knowledgeable and experienced working in a regulated environment
- Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
- Ability to translate, comprehend, and action both business and technical need
- Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus)
- Experience with integration of ecommerce, portal, and CRM systems
Skills
- At least 3 years' experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment
- Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
- Experience with experience platforms (e.g., Salesforce Commerce Cloud)
- Experience with IT ticketing system for stakeholder management of system issues and requests
- Experience designing and supporting digital portals (customer, partner, or employee-facing)
- Familiarity with analytics
- Knowledgeable and experienced working in a regulated environment
- Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
- Ability to translate, comprehend, and action both business and technical need
- Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus)
- Experience with integration of ecommerce, portal, and CRM systems
- Salesforce administrator experience preferred
- Atlassian JIRA & Confluence experience a plus
Company Overview
Two95 International is a staffing and recruiting company offering contingent staffing and managed outsourced services. It was founded in 2009, and is headquartered in Cherry Hill, New Jersey, USA, with a workforce of 51-200 employees. Its website is http://two95intl.com.