Note: The job is a remote job and is open to candidates in USA. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. They are seeking a Business Development Representative to qualify leads and facilitate the consignment process, ensuring excellent customer service and communication throughout.
Responsibilities
- Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal
- Qualify marketing generated leads though daily outreach, while fielding inbound inquiries
- Pass qualified leads to appropriate sales channel to close into new consignment business
- Nurture leads through ongoing follow-up via phone/text/email
- Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps
Skills
- High degree of professionalism and excellent phone demeanor
- Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences
- Strong customer service, problem-solving, and analytical skills
- Excellent verbal and written communication skills
- Comfortability using software such as G-Suite, Email, SalesForce, CRM
- Self-motivation and drive to excel in fast-paced environment
- A solutions-focused mentality with a growth mindset
- Adaptability and openness to change
- Ability to commit to full-time hours (40 hours per week)
- Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday
- Familiarity with the luxury fashion marketplace
- Lead qualification experience
Benefits
- Hourly base pay + uncapped commission
- $800/month commission (at target)
- Monthly sales competitions (i.e. cash | prizes | site credit)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Company Overview