Note: The job is a remote job and is open to candidates in USA. Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. The Inbound Business Development Representative (BDR) is responsible for creating exceptional initial experiences by responding to, qualifying, and scheduling demos for inbound leads while ensuring seamless communication with the sales team.
Responsibilities
- Own Inbound Response Time: Promptly respond to all inbound demo requests via phone within 60 minutes of lead submission
- Live Chat Management: Proactively manage our inbound website chat
- CRM and Tool Discipline: Flawlessly manage and log all activities, communications, and prospect data within Salesforce and Gong to maintain an accurate pipeline
- In-Depth Qualification: Conduct comprehensive conversations with prospects, following our qualification framework, to identify their core business challenges, including pain points, and fully understand their needs
- Detailed Documentation: Take extensive, high-quality notes on every prospect interaction, including: specific pain points, existing technology platforms, decision-making process, timeline, and lead source. This information is critical for the hand-off
- Seamless Handoff: Clearly communicate and coordinate with Account Executives (AEs) to ensure a smooth prospect journey
- Sales Team Partnership: Work closely with the R365 Sales Team to ensure the prospect's journey, from initial call to demo, is successful and pleasant
- Core Values: Live our core values every day - Love Good Food, Share Constructive honesty, Solve Problems Together, and Relentlessly Seek Greatness
Skills
- Proven ability to connect with and initiate a meaningful business conversation with a prospect, engaging decision-makers at all levels of a restaurant organization
- Clear and highly effective oral and written communication skills, with an emphasis on detailed and accurate note-taking
- A high level of drive, ambition, and competitiveness; a mindset that you always want to win for the prospect and the team
- Strong organizational and time management skills, with the ability to work independently to manage a high volume of inbound leads
- Proficiency with common Microsoft Office software (Outlook, Word, Excel)
- Experience with CRM and sales engagement software (e.g., Salesforce, Gong, Qualified)
- Familiarity with business software, SaaS, or restaurant operations
Benefits
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company Overview
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