Note: The job is a remote job and is open to candidates in USA. The Computer Merchant, LTD (TCM) is seeking a Business Analyst for Dynamics 365 CE. The role involves partnering with business stakeholders to gather requirements, document functional specifications, and collaborate with development teams throughout the software development lifecycle.
Responsibilities
- Partner with business stakeholders to understand strategic objectives, business challenges, and operational needs
- Lead requirements gathering sessions, workshops, and interviews to define business and functional requirements
- Document functional requirements, user stories, acceptance criteria, and workflows
- Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria
- Collaborate with solution architects, developers, QA analysts, and project managers throughout the software development lifecycle
- Support solution design by validating that proposed functionality meets business needs
- Collaborate with developers to ensure requirements are implemented correctly
- Develop training materials, user guides, and conduct end-user training
- Assist in UAT planning, execution, and defect triage
- Provide ongoing business support and enhancement requests for post-implementation
Skills
- 5+ years of Business Analyst experience with 3+ years in Dynamics 365 CE
- Strong understanding of Customer Service, Case Management, Omnichannel, and CRM processes
- Familiarity with Power Platform (Power Apps, Power Automate, Power BI)
- Experience with Agile/Scrum methodologies, backlog grooming, sprint planning
- Strong skills in process mapping, documentation (BPMN/UML), and user story writing
- Ability to communicate with both technical teams and business stakeholders
- Experience in Medicaid, healthcare, or public sector programs (SNAP, TANF, LTSS, etc.) is a plus
- Preferred Certifications: Dynamics 365 Fundamentals (CRM), Business Analyst certifications (IIBA, CBAP, or PMI-PBA)
Benefits
- Medical, dental and vision benefits
- Dependent care flexible spending account
- 401(k) plan
- Voluntary life/short term disability/whole life/term life/accident and critical illness coverage
- Employee assistance program
- Sick leave in accordance with regulation
Company Overview