Note: The job is a remote job and is open to candidates in USA. NTT DATA is a trusted global innovator of business and technology services, and they are seeking an experienced ServiceNow Business Analyst with a focus on CMDB and Service Management in the healthcare domain. The role involves driving data quality, governance, and stakeholder engagement to support IT operations and service management initiatives.
Responsibilities
- Act as the primary CMDB/Configuration Management SME for assigned applications and services
- Understand and communicate the business value and importance of maintaining accurate Configuration Item (CI) data
- Conduct data collection and discovery sessions with application owners to gather and validate CMDB information
- Guide application owners on the correct process for updating CMDB records and ensure adherence to organizational standards
- Drive CMDB data certification activities by coordinating with application owners and following up to ensure timely completion
- Provide operational support by updating CMDB fields on behalf of application owners when required and saving validated records
- Assist teams in maintaining relationships between Applications, Servers, Business Services, and other Configuration Items
- Identify data quality issues and collaborate with stakeholders to resolve inconsistencies
- Escalate application-to-server or business service mapping issues to the Corporate IT/CMDB governance team as appropriate
- Monitor CMDB data completeness, accuracy, and compliance with organizational governance policies
- Collaborate with Service Management, Infrastructure, Application Support, and Healthcare business teams to improve CMDB data quality
- Prepare reports, dashboards, and status updates for stakeholders regarding certification progress and data quality metrics
- Support continuous improvement initiatives related to ITSM, CMDB governance, and service mapping
Skills
- Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, or a related discipline
- 8+ years of Business Analysis experience, with significant experience in the Healthcare domain
- 5+ years of strong understanding of IT Service Management (ITSM) principles and Configuration Management processes
- 3 to 5 years of experience working with CMDB concepts, Configuration Items (CI), Service Mapping, and Data Governance
- Experience facilitating workshops, stakeholder meetings, and requirement gathering sessions
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management abilities
- Experience coordinating cross-functional teams and driving task completion
- Ability to manage multiple priorities and work independently
- 5+ years of experience with ServiceNow CMDB or similar ITSM platforms
- Knowledge of ITIL framework and Configuration Management best practices
- Familiarity with healthcare applications, clinical systems, and healthcare IT environments
- Experience with CMDB audits, certification campaigns, and data quality initiatives
- Understanding of application-to-infrastructure relationships and service dependencies
- ITIL Foundation certification is preferred
- Experience working in regulated healthcare environments is an advantage
Benefits
- Participation in medical, dental, and vision insurance
- Flexible spending or health savings account
- AD&D insurance
- Employee assistance
- Participation in a 401k program
- Additional voluntary or legally-required benefits
Company Overview
Company H1B Sponsorship