Note: The job is a remote job and is open to candidates in USA. Deloitte is a leading professional services firm, and they are seeking an Epic Billing and Accounts Receivable Manager to support hospital billing operations. The role focuses on ensuring claim accuracy, timely reimbursement, and overseeing revenue cycle management services, while also leading a team and improving operational processes.
Responsibilities
- Oversight and management of billing and A/R follow-up operations
- Analyzes, plans and implements organizational systems and processes, and makes recommendations for improvements in hospital billing, claims submission, and A/R follow-up operations
- Leads activities related to operational analysis, financial analysis and process improvement initiatives
- Maintains knowledge base of operational SOPs and workflows for relevant functional areas
- Manages staff and employee performance, provides feedback, and leads training, education, and performance improvement activities for staff as required
- Works closely with Manager of Denials Management and engagement leadership to resolve barriers to account and claim processing and identify and implement opportunity areas to remediate issues and improve workflows
- Serves as line of escalation for high priority, complex accounts to be worked, including interactions with third party payers and client stakeholders as necessary to process accounts and claims
- Regularly monitors work queues and workflows in Epic, claims clearinghouse, and other relevant technology systems
- Collaborates closely with client managers and directors to ensure continuous open communication about hospital operations that impact delivery of services
- Works with client team to develop and implement action plan to address trends as appropriate
- Keeps current on insurance regulations, managed care contracts billing regulations, coding and fee schedules
- Proactively manages access scorecards including user quality, productivity and team performance compared to Key Performance indicators and Service Level Agreements
Skills
- 3+ years of experience as a Manager or Senior in Billing, A/R Follow-up, or other related area
- Experience leading team of 10+ staff to exceed productivity, quality, and service targets
- 1+ year in hospital billing and claims submission
- Proficient in Epic Resolute Hospital Billing application
- Proficient in Epic Analytics and Reporting applications (e.g., SlicerDicer)
- Bachelor's degree, preferably in information technology, business, or healthcare related field; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Role is remote
- Experience using Microsoft Word, Excel, and PowerPoint
- Experience supporting clinical or healthcare business operations
- Experience managing multiple projects or workstreams
- Experience preparing and delivering technical demonstrations
- Experience analyzing billing workflows, claim issues, or operational data
Benefits
- You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
- Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
- To view the associated benefit package, please reference this document Benefit Plan Project/Center: USBenefitsJourneyProjectandCenterTAM
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