Note: The job is a remote job and is open to candidates in USA. SE Health is a not-for-profit social enterprise advancing health with heart. They are looking for Bilingual Client Registrars to provide non-clinical support to patients and healthcare providers across Ontario, ensuring high-quality service through phone and virtual channels.
Responsibilities
- Collect demographic, symptom, and other information from patients, and accurately enter this information into systems in order to ensure that patients receive appropriate health care service
- Maintains a professional caring attitude when interacting with caller/patients, providing outstanding customer service at all times
- Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
- Understands and knows how to prioritize patient symptoms based on the information provided
- Documents accurately and promptly
Skills
- Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred
- Bilingual in French and English, must be fluent in both oral and written skills
- Must be located in Ontario
- Exceptional customer service, communication, computer, and software skills are required
- Ability to self-direct and self-organize, and to accurately record required information/details are a must have
- Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time. Rotation repeats providing predictability for planning
- Able to work independently as well as part of a team, with excellent verbal and written skills is required
- Excellent organizational skills
- Well-developed interpersonal and customer service skills, to effectively communicate with clients
- Effective problem-solving and conflict management skills
- This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent movement
- Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or Healthcare experience highly desirable
Benefits
- Comprehensive benefits
- Pension
- Flexible pay options
- Car-loan support
- Housing solutions
- Exclusive staff perks
- Work from home
- Supportive, inclusive culture
- Tuition support
- Training
- Meaningful career pathways
Company Overview
SE Health delivers further and higher education courses, apprenticeships, skills training and support services for learners and employers. It was founded in 1908, and is headquartered in Markham, Ontario, CA, with a workforce of 5001-10000 employees. Its website is https://serc.ac.uk.