Note: The job is a remote job and is open to candidates in USA. Bond Brand Loyalty is a company focused on building deeper brand loyalty and driving sustainable growth through innovative customer experience solutions. They are seeking a Customer Experience & Dealership Performance Consultant to work with automotive retailers, enhancing customer experience, employee engagement, and operational execution through consulting and training. This role is ideal for experienced professionals who can facilitate strategic discussions and support dealership performance improvements.
Responsibilities
- Travel to assigned dealership locations throughout the United States
- Deliver engaging in-person and virtual training sessions focused on customer experience, leadership effectiveness, employee engagement, dealership culture, and operational execution
- Facilitate leadership meetings, employee workshops, roundtables, and action-planning sessions
- Conduct dealership observations and assess customer and employee experience opportunities
- Partner with dealership leadership to identify priorities, develop action plans, and support execution against program objectives and key performance indicators
- Translate data, observations, and feedback into clear recommendations that drive measurable improvement
- Build strong relationships with dealership leaders and employees to encourage participation, accountability, and sustained progress
- Maintain detailed documentation, visit summaries, recommendations, and client communications within designated systems
- Participate in consultant onboarding, team meetings, calibration sessions, and client-facing discussions as required
Skills
- 10+ years of experience in automotive retail, dealership operations, customer experience, training, facilitation, consulting, leadership development, or organizational effectiveness
- Demonstrated success delivering dealership improvement initiatives focused on customer experience, employee engagement, operational performance, or culture transformation
- Strong facilitation skills with the ability to engage executive leaders, managers, and frontline employees
- Experience leading workshops, training sessions, performance reviews, action-planning sessions, and team meetings
- Ability to quickly establish credibility, build relationships, and influence action across all levels of a dealership
- Strong business acumen with the ability to interpret data, identify trends, and guide practical solutions
- Excellent communication, presentation, and stakeholder management skills
- Highly organized with the ability to manage schedules, priorities, reporting requirements, and multiple client relationships
- Proficiency with Microsoft Office, virtual meeting platforms, CRM systems, and presentation tools
- Valid driver's license, reliable transportation, and ability to travel extensively
- Automotive dealership consulting, training, and coaching experience
- Experience as a dealer consultant/trainer/facilitator/coach, fixed operations consultant, sales consultant, trainer, facilitator, or performance improvement specialist
- Retail, hospitality, franchise, or customer-facing multi-location business experience
- Prior experience working as an independent consultant or contractor
- Experience delivering instructor-led training and facilitating adult learning programs
Benefits
- Work on nationally recognized dealership and customer experience programs.
- Partner with some of the most respected automotive brands and retail organizations.
- Join a collaborative team of experienced consultants and industry professionals.
- Enjoy flexibility, autonomy, and meaningful client impact.
- Help dealerships create exceptional employee and customer experiences while driving measurable business results.
Company Overview
Bond is a global customer engagement agency that specializes in building brand loyalty for the world’s most influential and valuable brands. It was founded in 1894, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 501-1000 employees. Its website is http://www.bondbrandloyalty.com.