Note: The job is a remote job and is open to candidates in USA. Optum is a global organization that delivers care aided by technology to improve health outcomes. They are seeking a highly motivated Automation Architect to enhance their enterprise technology landscape, focusing on innovation and automation within CCaaS/Telephony platforms.
Responsibilities
- Design & deploy conversational AI and LLM enabled (i.e. CoPilot) features
- Integrate with various CRM and EHRs based on the desire business process
- Support enterprise telephony platforms (e.g., VoIP, contact center systems)
- Collaborate with vendors and internal teams to ensure system performance, scalability, and compliance
- Monitor usage and performance metrics to identify and implement improvements
- Lead data mapping initiatives across systems to ensure accurate and efficient data integration
- Understand and document how data transfers work, including ETL pipelines, API-based integrations, and batch/real-time flows
- Ensure data integrity, consistency, and alignment with business rules and compliance standards
- Coordinate releases and system updates across environments
- Work with development, QA, and operations teams to ensure smooth deployments
- Maintain release documentation and support change control processes
- Serve as a key liaison between technical teams and business leadership
- Translate complex technical concepts into clear, actionable insights for decision-makers
- Prepare and deliver presentations, reports, and strategic recommendations
Skills
- Experience in technology systems analysis, data management, or telephony support
- Experience with enterprise telephony platforms (e.g. CxOne, Genesys, Amazon Connect, Five9)
- Solid understanding of data mapping, data transfer mechanisms, and system interoperability
- Familiarity with release management tools and practices (e.g., ServiceNow, Jira)
- Proven excellent written and verbal communication skills, with the ability to engage leadership and cross-functional teams
- Bachelor's degree in Information Systems, Computer Science, or related field
- Experience with API integrations
- Knowledge of ITIL practices and change management protocols
- Familiarity with cloud-based telephony and data platforms
- Familiarity with EHRs (Electronic Health Records- e.g. Epic, Cerner, Athena etc..)
- Proven ability to lead cross-functional initiatives and drive process improvements
- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Flexibility to work remotely rom anywhere within the U.S.
- Development for other roles you may be interested in
Company Overview
Optum provides primary care and optical care services. It was founded in 1985, and is headquartered in Albuquerque, New Mexico, USA, with a workforce of 10001+ employees. Its website is https://nm.optum.com.